Waiting for repairs

I reported my faulty land line on 24/11/2017 and up to now no responce from a technician every time i phone thy say thy will escelate the problem and a technician will get back to me and its in hand with a technician but up to now nothing have been dun its over a month now and im still waiting for eany responce from telkom but its dead silance so wheres the technician thet have my fault in hand and wheres the escelation that i was promised ovet 4 times now. The fault number is 11CTK241117 and fault is on ********** 135 Pleas assist Karel Pretorius ********** 176