GE
Gavin E

1 reviews | Active since Feb 2013

13 Feb 2016, 12:24

Waiting for Refund on Account

Last year in April I wanted to upgrade my ADSL from capped to uncapped. I contacted the call centre to enquire about this and was told that it would cost me an extra R300.00 a month. I was happy with this an accepted the offer. <br> On receiving my first Invoice I noticed that I was charged just over R1250.00 for this service and lodged a dispute with the Telkom Shop in the Garden Route Mall in George, stating that i was told that I would pay and extra R300.00 and not the over R1250.00. <br> Well this happened for the next six months, going into the Telkom Shop and calling the call centre to enquire what was happening with the disputes, and having them sending the accounts department more enquiries.<br> I had to pay up or have my line suspended. After 6 months I reverted back to capped and have still not heard anything from the accounts department.<br> I am still waiting to find out when Telkom will payback the money.

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Replies (1)
Telkom
Telkom's reply13 Feb 2016, 12:36
Official
Hello kingcresta,

Thank you for making contact with us


This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to attend and provide feedback as soon as possible.


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Regards
Keagan
Telkom Social Media Team