Waiting for over a month for a technician to see me

<p>I currently have a data plan with Telkom which I have been unable to use for the past 6 weeks. The connection keeps disconnecting after I log in. I had called the customer service centre number a month ago and they had given me a case number and told me to wait for 72 working hours for a technician to call me. I believe that this 72 working hour period is a bit ridiculous but I had no option but to wait. Then two weeks went by and I called the service number again and they say my case has been closed because they failed to make contact with me after 3 attempts. This isn’t true as I had only received one voice mail from them saying that they will call me back. Because of this I had to open a new case and wait another 72hours. Case number ********** 8. Router number ********** 245. This was done two weeks ago and still no one has contacted me. This is a bit of a ridiculous wait. My family and I are currently buying more mobile data while we continue to wait. Not to mention all the prepaid data that we have forfeited last month and are going to forfeit this month. Are we going to be reimbursed for these past 6 weeks? I’m not sure what’s taking so long. Calling the call centre is pointless as they just tell me to wait.</p>