Waiting for over a month for a phone. Horrible service

I went to Telkom mobile Sandton on the 8th of August to apply for an IPhone 7 128 GB Rose Gild on the freeme contract. They did not have stock. The consultant hwo was assisting me advised that he will contact me as soon as they have received stock.

A week later he calls me however hey do have the color which I requested, I advised him that I will wait for it. 2 weeks later no one contacts me I keep calling this number ********** for them to check if there is stock. Some consultants are able to assist and some advise that they not able to confirm because Telkom Samdton is an express store.

Eventually I decide to go to the store seeing that no one is able to assist, same guy who assisted me 3 weeks ago gets my ticket number, he says he was in training for 3 weeks and he forgot about my application. I ask him ti check for me i they have the phone this time I am willing to accept any color cos it seems like Rose Gold is a problem but on the catalogs it is there anyway he advises that he will call me as soon as they phone is delivered cos he has to order.

My question to him is do you remember my name, he laughs and says no. I give him my name, he looks for my application form from all the other forms which were on the document tray. He can't find and says it is somewhere at the back. This is over a week ago now.

I still haven't heard anything from Telkom Sandton regarding my application. Is his the service you offer? a Whole month and a week waiting for a phone