Waiting for our line move

We did an online request to move our Telkom line to our new house a month prior to moving.<br> We didn't receive a call back within 48 hours to confirm the online request as per Telkom's website.<br> <br> Subsequently, i stood for 3 hours in a queue in a Telkom shop at Bayside Mall to redo the request in person, after which we did receive a call to confirm installation on the 29 September, in Edgemead, only to receive an sms yesterday (30 September) to notify us of that the installation is scheduled on 19 October.<br> <br> Time wasted, no delivery on due date as per Telkom's m representative!