Waiting for nearly 2 hours

I am trying to call telkom to find out why my Internet is still only connected at 2mbps even though I have upgraded to 10mbps. <br> <br> The most frustrating thing is there is absolutely no information forthcoming not even on the system. Just a really annoying hold tone that goes on repeat. Not even a system to let you know where u stand in the cue or a time frame. <br> <br> My home telephone is also not working presently (broken handset) so I am having to call on my cellphone. I feel like telkom just gives SA a big FU! Extremely frustrating. ANSWER MY CALL WITH A HUMAN FFS!