Waiting for my Telkom Fixed Line installation

I ordered a Telkom Home line installation almost 2 months ago now. They promised that the Telkom technician should be coming to do the installation today, 7th April 2015. I am angry, upset and totally disgusted by their level of service. I tried calling 10210 which is hopeless due high call volumes. This is a trend that has started years ago and only seems to be getting worse and worse. Can we please have a competing Telecommunications Company step in and help Telkom since they simply don't care about Customer Service or are far too overwhelmed by customer orders. I am actually listening to their \hold music"which is driving me insane cos I've been on hold for 30mins already. This is ridiculous. Does Telkom want new customers or not? If they (Telkom) cannot provide the services they say they can"