Waiting for Months for assistance and then my bill goes up without warning.

<p>on MAR 27TH 2017 I sent telkom and inbox and with little to no help it has not been resolved, it is August already and another thing came into play. Below is the original Thread:</p> <p>Me:<br />Not even a month ago I went to telkom and for a new contract.. I asked for the best deals on s6 and s7 and was sold the s6 for 499 a month. When I went on I saw that the s7 is on for exactly the same price. The sales person was not very transparent when it came to deals and upcoming deals. I have yet to pay the first payment! And the new deal is out. I would like to have my contract reviewed and my monthly fee to be minimised.. under the consumer act it is my right. I am so upset I feel like I have been **********. I dont want the s7 I just want a fair billing for my account this is ridiculous. I sent out communications with regards to this issue and got no response.</p> <p><br />APR 26TH, 8:54AM</p> <p>Me:<br />Its been a month and no one has gotten back to so it was not resolved. Telkom is the worst with customer service .. here goes another month that im paying more for something that was worth less at the time I got it.<br />Can I get the information of the ombudsman that deals with telkom thanx. This was clear consumer act infringement and as loyal customer I deserve better.<br />APR 26TH, 12:31PM</p> <p>Telkom<br />Hi our billing team tried to contact you on the 29/03/2017 on 073*****68 and you were not reachable, so kindly know that you were charged pro rata and add on device twice hence it was a new contract and on the last month of the contract you wont be charged for the add on device. So<br />no credit will be pass.^ST</p> <p><br />Me:<br />Well it will only make sense if they tried contacting me on my 081*****3 number seeing that thats my TELKOM number? Why are they contacting me on a number I had before moving over to telkom that makes no sense. And the issue wasnt what u have explained. The issue was something completely different so please read the previous correspondence of the initial complaint. I still am in shock that they didnt try contacting me on my telkom number but a number that I havent used in years. This shows little effort and just lackluster attitudes. I mean seriously. I understand how the billing works its the fact that I was sold an s6 for the same ammount an s7 was going for on the same plan. That is ridiculous and is reeking of telkom ripping their customers off.</p> <p><br />Me:<br />The level of incompetence is astounding.. Seeing that after much effort and attempts I have gotten nowhere I would like to request the contact details of an ombudsman<br />MAY 3RD, 9:29AM</p> <p>Me:<br />Still waiting for feedback.<br />MAY 3RD, 11:01AM</p> <p>Telkom<br />Hi S**, we are sorry to hear this, we do apologize for the delay. Please be assured that we have tasked our mobile team to attend and advise as soon as possible.^KM<br />MAY 4TH, 1:55PM</p> <p>Telkom<br />Hi S**, This is a follow up, which store did open the contract at?^SM<br />Me:<br />N1 city<br />MAY 4TH, 5:37PM</p> <p>Telkom<br />Hi S**, we will follow up and get back with feedback. ^ML<br />MAY 5TH, 2:18PM</p> <p>Telkom<br />Hi S**, Apologies for the delay and the inconvenience caused, Please be advised that as per closed billing case ********** 0 you were charged pro rata and add on device twice since this is a new contract and on the last month of the contract you wont be charged for the add on device, you can contact 081180 for further assistance.^AF<br />MAY 5TH, 3:26PM</p> <p>Me:<br />Did not help at all..<br />MAY 5TH, 7:37PM</p> <p>Telkom<br />Hi, we have requested for further assistance. Feedback will follow.We apologize for the delay. ^WL<br />Seen by Telkom at May 5th, 7:37pm >></p> <p> </p> <p>Other than that, this month I have received my bill for 1-31st August and have been charged an extra data bundle, a bundle I have not asked for and yet I run out of data so quickly and I have wifi at home and sometimes at work. How is it that I get charged for an extra bundle without request and dont get the chance to use it as well. When I contact the contact centre to get the settlement request with the ammount they tell me they cant do that I need to go in, when I go in they tell me I must call in. I am being refered left right and centre without any resolution of any of my queries. its like the more I stay with telkom after 5 long years , I mean really, the more I get *****ed over. I just want to be done with telkom. </p> <p> </p>