waiting for lines to be moved

We requested my Mom`s lines to be moved from, Richards Bay to Springs on the 24.11.2017 and to date No one has been able to give us a date, we keep phoning and going in store and they just say we must wait, they don't know when they will have a technician.

They line has been done form Richards bay side, but there is apparently no technicians available in springs.

the fact that they cant even give us a date, as to when someone can come out is ridiculous, my Mom`s account is always overpaid and never in areas, is this how you treat your valued clients, Maybe we should change suppliers.