Waiting for line to be fixed for the last 2 months

Since the beginning of November 2015 i had been noticing that internet speed has been terrible. My line speeds would drop & my latency would sky rocket reaching times of 1750 ms when performing speed tests to their Rosebank Server. These speeds made it impossible for me to use the internet for most of the day/night.<br> I had contacted Telkom to report that there is a problem with my line. I was given a reference number & told that i would be contacted as soon as possible. I was contacted around the middle of November & told that the fault had been resolved. I tested the line again & saw that problem was not resolved.<br> I had contacted Telkom immediately after this & reported that the issue had still not been resolved. I was then given another reference number & told a technician will be dispatched in the coming week,<br> An entire month had passed before i was contacted by a technician. By this time i was already out of the province for my vacation as it was the end of December.<br> I was told that i should contact Telkom back when i return to Centurion & they will send the Technician again.<br> It's now a week & i'm yet to get any feedback regarding the technician coming to resolve this.