waiting for Internet to be sorted out

My Internet has been down since the night of 18 April 2015. I called in on 19 April 2015 to log a fault. I received an sms saying my problem will be resolved in three days. I called the telkom call centre back on 23 April 2014 because my problem had not been resolved. The agent escalated the fault that I had reported. It is now 01 May 2015 and my Internet is still down. Every time the call centre is called, you're put on hold for a very long time. I'd appreciate it if Telkom resolves this issue ASAP.