Waiting for installation that was never booked

Good day<br> On 04/04/2016 i spent 45min on a call with the sales agent to purpose a landline to be installed. The agent advised me that the installation will take place within 7-10 working days. <br> After 14 days i called Telkom back to find out about my order, only to find out after spending 30min on the call that there's no order on my name or I.D number.<br> I now needed to complete the order from over and be further delayed by this.<br> This is completely unacceptable as a first impression, being a new client to Telkom. I m installing the line purely for Internet usage which, thanks to this experience, i'll be taking to another supplier to manage.<br> Today's ***