Waiting for hours on hold and problem not sorted

This problem started a couple of months ago when i had a land line and adsl line installed in our new house after waiting about 3 months and even having my order cancelled by the call centre agent this process took about 30mins on hold most of the time. They eventually came and installed and decided what package i wanted without even asking me. So when i received the bill i logged a call which must have taken me about 40mins on hold. then they cancelled it and gave me a reference no and i also logged a Pay dispute for the charges that i hadnt asked for. Needless to say when i get my latest bill. The charges havent been reversed and also iv still getting charged for something that i have never used or asked for. I have all my references no etc. I then have been into the branch and the pay dispute was ment to be sorted in 7 working days! almost a month later and i still havnt heard anything. I had been told to pay the full amount with all the charges etc other wise telkom with block my account and they will eventually credit me! why must i loose out on my money till you decide to get your act together! I would like this resolved before the close of business today! thanks