Waiting for delivery of new contract since 21 Feb 2017

<p>I ordered a new wifi contract through Telkom online on the 21st of Feb 2017. They phoned me the next day and confirmed my application was approved. It is now the 10th of March and I still have not received the wifi modem or activated the service. I receive a text daily from the courier company saying that the parcel was loaded on their truck but no delivery was made to date. I phoned Telkom on 10213 to enquire and they say that according to the courier company I'm never at work to receive the delivery (according to our receptionist) - I work in retail and we have no receptionist! And I've been on duty since the order was placed and nobody ever arrived to deliver anything. So now I want to cancel the order and spent 48 minutes on the phone with Telkom and nobody seems to know how to cancel the order. I'm transferred all over and every person just transfers me to the next. My wife tried to enquire about this order this morning but they wouldn't assist as its not on her name. The person said they will phone me with an update on the order and I'm still waiting for them to phone me. I really just want to cancel this order!</p>