Waiting for credit for almost 2 years!

<p>I have contacted you many times to claim my credit that is due back to me for my account which was closed about 2 years ago. I have filled out forms and been in e-mail contact but I have now heard nothing from you since 20/09/2016. Please can someone contact me urgently regarding my credit as I would like to have this finalised by the end of this month.</p> <p>Regards,</p> <p>Lauren</p>