waiting for cable repair. Two weeks and counting!

HOW LONG MUST WE WAIT FOR THIS CABLE TO BE REPLACED? This is my last resort as emails and messages don't seem to mean anything and am NOT going to buy anymore airtime trying to reach one of your call centres. I've logged a complaint thrice, a technician has been sent a week after the initial report, he had established that it's a ****** cable ( which seems to just be affecting one street) after which he logged another complaint on our behalf and said it was up to Telkom whether they'd fix it or not. It is now almost a week since the technician has been here. So when just when is this going to be adressed? I see Telkom technicians driving up and down and hope that when I enter my house I'd be able to make a call from my landline... nothing every time. This is an incredible inconvenience. Whilst cable theft is not your fault, interent and an available land line are services we pay for therefore precautionary measures are to be taken on your end. I hope this is resolved soon!