Waiting for assistance for about a month

During the middle of January, I met with Abel Mhlanga, a SME Business Consultant. The reason for the meeting was to look at our call package and account and see if we can move onto a more cost-effective package. He said he would get back to me asap.<br> <br> I sent him an email on 28 January and said I'm still waiting for feedback. Soon thereafter, I received a call from a trainee consultant who asked what we're looking for and said Abel would best be able to assist, so he'd get back to me. I had not heard anything more so I emailed him again on 6 February asking for feedback