Waiting for almost a month for a phone

I took up a cellphone contract with Telkom Eastgate on the 26th of July. I was advised that they were out of stock and that they should have stock during the week. I receieved no call regarding the phone during the week and opted to go in store after trying to calling*** and ***) numerous times with no one answering. The lady who assisted advised that they had not yet received stock and that she was not sure when exactly they will be receiving it. I went to the store again the next two following weeks and they still did not have stock and had no idea when they will be receiving it. <br> <br> I tweeted their twitter account would advised that they escalate the matter and track the progress of the order. I contractly have to request feedback and to this day the matter has not been resolved. This is by far the worst service i have ever received and i am considering going back to the service provider i had left for Telkom.<br> <br> I would appreciate to be contacted as soon as possible to have this matter resolved.