Waiting for a week to fix a fault

On Monday afternoon the 27th of July we reported a fault on our landline as well as adsl. <br> Here is the log on the telkom faults tracking website...<br> <br> Following message sent to ***796: Dear Customer, Fault 496CWK270715 has been created for Service ID ***256 Telkom will endeavor to resolve the problem ASAP. Please do not reply to this SMS Mon Jul 27 13:03:32 SAST 2015 <br> <br> Despite calling them almost daily to find out progress, it took till Friday to get a technician to start seeing to it...<br> <br> <br> Following message sent to ***796: Dear Customer, This is a progress update from Telkom SA. Fault 496CWK270715 for Service ID ***256. Your fault is in hand with our technical repair division. Please do not reply to this SMS. Telkom Fri Jul 31 14:20:55 SAST 2015<br> <br> Saturday afternoon and we are still waiting....<br> <br>