Waiting for a watch that was part of my upgrade, since the 28th of August.

Upgraded on the 28th of August and still waiting for my watch that was part of my upgrade. The salesman I was dealing with isn't responding to my messages and all Telkom can tell me is that I must just wait!!! Tried calling the branch where I did the upgrade but they don't answer their calls. They claimed to have been out of stock and stock was meant to arrive by the 3rd of October. Still nothing but the promotion is still running.