Waiting for a response since 18 October????

<p>About two months ago we were offline for almost three weeks and we requested a refund, since we didn’t get what we paid for - A SERVICE! After following up numerous times with no success we got a statement the following month with a very small amount due, so we assume this was the credit for our refund... We paid the small amount. Last month I received my Telkom statement in the middle of the month. The amount was more than usual so I queried it. I was then told that "Sorry we credited you too much the previous month, so decided to just add it to next debit order again..." So you mess up but don’t even phone the client to tell them what’s going on????? What? NO, you can't just give a client a credit and then as it suits you charge them more the next month because you messed up! So I logged a dispute and have been promised since 18 October to be called back within 24 hours! BEFORE MY DEBIT ORDER GOES OFF ILL GET A CALL???? I have phoned probably 10 times to follow up and every time I’m told its escalated. I tried getting help on Facebook... but no, it’s all empty promises. Now my debit order has gone off and you left me with NO CHOICE but to reverse it. I will pay the monthly fee, but not the extra that you just decided to add to my account as you wished. I am also cancelling the debit orders going forward and will be looking for an alternative service provider. You give PATHETIC SERVICE! You should be ashamed of the way you treat your customers... The people who keeps your company going! </p>