Waiting for a resonse

We have a telkom internet and phone line at home, however we are moving house and have logged onto telkoms web site and have requested for somebody to contact us regaurding the moving of our line. I was told that somebody would contact me within 48 hours, well a week latter and I had to log onto there web site again requesting somebody be sent out to move my line, once again I was told that they would be contacting me within 48 hour. It is now 2 weeks latter and still NOBODY from telkom has ever contacted me, i just feel that they dont care about there customers all they care about is getting there money, this is not the 1st time im complaining about telkoms customer service. The only time I ever get feedback from telkom is when I send a complaint on Hello Peter.