Waiting for a reply

<p>After been throttle to the point of not being able to open Face Book or e-mails etc from the middle of the month (blue line was good ) i finally took the plunge and decided to move away from Telkom -jumped through hoops and got a cancellation form filled it in and gave a month's notice ,that was on the 22-3-17 the retention reply said i will be contacted in 21 WORKING DAYS -if Telkom works a 5 day week then that is a month i have to sit and wait for an operator who can phone anytime and from reading the complaints they do phone and if you have missed them then you are in it knee deep ,no way to check if they have phoned or if you have filled the form in correctly -it has been 12 days (not working days) and all i want to cancel is my data ,surely this a like a day or two problem for Telkom and not 21 working day problem?</p>