Waiting for a line to be installed since August

I ordered a new line originally in June but was told that Telkom cannot install the line in our complex because of no infrastructure. The infrastructure installation was completed in October but it took longer for Telkom connect it to the network. <br> <br> Finally in the beginning of November they said we can install phone lines. <br> When the Technician arrived last Thursday he said he cant install the line because there is a problem with the underground cable between the distribution box and the exchange. <br> Said there is no workable spares.<br> Surely Telkom has spare parts.<br> <br> All I want is to know how long this will take to resolve and by when I can get a phone line.<br> Cant get through to call centre<br> <br> We've been without Internet since we moved into the place in June. Cant even use mobile Internet because of no signal in the area<br>