Waiting for a credit review

I went into the Mal of the South on Sunday 27th March 2016 to apply for a contract, they said they needed the documentation in for credit vetting - I am still waiting. I then went back there today to find out the what was happening, they could not tell me they tried phoning and I was told that they would have an answer in 15 minutes that was at 11:15 approximately.... I am now writing this report at 14:15 and I still do not have an answer - this is the kind of service we provide to customers... <br> I have a report on HelloPeter for Vodacom as well - so actually who do we use???