MB
Mirinda B

1 reviews | Active since Sept 2015

21 Sept 2015, 15:39

Waiting for 9 months to transfer ADSL service

I app**** to have my ADSL service moved from Glenvista (old residence) to Aspen Hills Mulbarton (new residence) last year November. Since then I have received sms's to acknowledge receipt of order (order Nov :*** and ***) and promises of further communication that has of yet not transpired. I have at several occasions tried to contact your service centre, hanging up after approx. 30mins waiting per call. On the occasions that I was lucky enough to actually get through to a consultant, I was given the below feedback:<br> Nov - I was told that I will be contacted in 2 weeks to arrange the transfer of the line<br> Jan - the transfer will only be done after April 2015 as the entire exchange was being upgraded<br> May - due to the backlog this was scheduled for August<br> August - the ADSL service can not be moved as their is no broadband coverage in Mulbarton and the consultant could give me no indication as to when this will be available. <br> Having spoken to the estate manager and several other residence in Aspen Estates who have broadband (via Telkom) I am shocked that the consultant was really not interested in offering me any solution.

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Replies (1)
Telkom
Telkom's reply21 Sept 2015, 16:10
Official
Hello mirindab,

Thank you for bringing this matter to our attention.

Kindly be advised that we are currently liaising with the Technicians Team for further assistance and we will revert back to you with feedback.

Your Social Media reference number is SM147747.

We sincerely apologise for the inconvenience caused.

Regards
Tebogo
Telkom Social Media Team
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