Waiting for 6 weeks already

I app**** for the Unlimited LTE deal in Durban. I have received my ticket number to confirm my order on <br> 01 December 2015. I did not receive any correspondence after this. I called between Christmas and New Years and got a case number. It is now the 07 January and still no communication. I tried to call the call center and have been busy for about an hour now to get answers but no one knows anything about it as the selection on the call centers put me through to pre-paid when I select follow up orders. This is ridiculous. I have been with Telkom mobile for about 4 years and never had an issue. I guess that was because I never had to deal with the cal center. PLEASE HELP.