1 reviews | Active since Nov 2011
WAITING FOR 2 WEEKS FOR BILLING QUERY TO BE RESOLV
MY CONTRACT WITH TELKOM MOBILE EXPIRED IN FEBRUARY 2016 AND EVERYTIME I DO AN UPGRADE I'M TOLD THEY ARE STILL WAITING FOR PHONES.....I APP**** FOR AN UPGRADE IN NOVEMBER 2015 UNTIL NOW NO ONE CALLED ME TO SAY WHETHER THEY HAVE RECEIVED A PHONE OR NOT.<br> <br> FROM FEBRUARY MY BILLING HAS BEEN MORE THAN WHAT I'VE BEEN PAYING SINCE I TOOK A CONTRACT WITH THEM...AND WHEN I CALLED REGARDING THIS I'M TOLD THE BILLING DEPT IS LOOKING AT THE MATTER IT'S BEEN OVER TWO WEEKS WAITING FOR THE BILLING DEPT TO RESOLVE MY ISSUE WITH NO SUCCESS. I STOPPED THE DEBIT ORDER BECAUSE THEY KEEP ON DEBITING MY ACCOUNT WITH EXORBITANT AMOUNT....NOW THEY HAVE SUSPENDED MY LINES, WHICH I DON'T HAVE A PROBLEM WITH AS LONG AS THEY CAN RESOLVE THIS MATTER TO CLOSURE. <br> <br> I WANT TO CANCEL MY CONTRACT I'M TOLD I HAVE TO GIVE ONE MONTH NOTICE WHILST THEY CAN'T EVEN RESOLVE A SIMPLE QUERY IN OVER TWO WEEKS....I'M DONE WITH TELKOM MOBILE AND THEIR BAD SERVICE AND DISREGARD TO THEIR CLIENTS.
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you.
We really do apologize for any inconvenience we have cause to you.
Your reference number is: SM216159
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you.
We really do apologize for any inconvenience we have cause to you.
Your reference number is: SM216159
Regards
Luleka
Telkom Social Media Team
My contract with telkom expired and I cancelled it in February 2016 and I was called by the retention department of which I confirmed that I want to cancel my contract....my contract was not cancelled and telkom keep on billing me more than what I was paying before the contract expired.
Again in June 2016 I went to their store to enquire about my cancellation and I was told they couldn't find it in their system and I have to fill another cancellation form of which I did....and every month they keep on deducting a debit order, and I reversed it from the Bank as I cancelled my contract in February....In July I was told they couldn't cancel it because the lines are suspended, now I'm being called by NuDebt which is their debt collector to demand the outstanding money.
My contract with telkom expired and I cancelled it in February 2016 and I was called by the retention department of which I confirmed that I want to cancel my contract....my contract was not cancelled and telkom keep on billing me more than what I was paying before the contract expired.
Again in June 2016 I went to their store to enquire about my cancellation and I was told they couldn't find it in their system and I have to fill another cancellation form of which I did....and every month they keep on deducting a debit order, and I reversed it from the Bank as I cancelled my contract in February....In July I was told they couldn't cancel it because the lines are suspended, now I'm being called by NuDebt which is their debt collector to demand the outstanding money.