Waiting for 2 months for telephone repairs

On 8 December my telephone cable has been burned out by lightning. I logged the call for repairs. It has been nearly 2 months now and I'm still waiting. I phone everyday because we are trying to run a business from this phone. I spent a lot of money to get data to do the job and everyday I am told that the technician (Johnny Martin) is working on it.<br> This is ridiculous service.<br> In the meantime I pay for a service that I did not receive.<br> I want to know: <br> 1. When will this cable be fixed and my service be fixed?<br> 2. What about the monies that I will pay without receiving any service?<br> <br>