Waiting for 18 months to get my ADSL line fixed

I have had a problem with my ADSL line now for 18 months. The speed varies between point 4 megabits and 3.5 megabits. This has been reported continuously. Every time I obtain a fault number, the fault is in most cases just closed after a call from a technician?? to ask what is wrong with my line. It seems nobody at Telkom cares about your problem. I'm paying for a service I'm not getting. Who Do I need to complain to? Everybody promises they will escalate the fault but nothing is done about it. As far as I'm concerned, Telkom is the worst service provider in South Africa. Here are some of the fault numbers:<br> 661CRK230415 No Service Opened Thu Apr 23 14:17<br> 46CRK200415 Closed Thu Apr 23<br> 46CRK200415 No Service Created Mon Apr 20<br> 46CRK200415 <br> Intermittent service Closed Mon Apr 20 08:04:34 SAST 2015<br> 644CRK180415 <br> Intermittent service Closed Sat Apr 18 18:48:59 SAST 2015<br> 51CRK150415 <br> Intermittent service Closed Wed Apr 15 07:36:10 SAST 2015<br> 224CRK030415 <br> No service Closed Fri Apr 03 14:46:27 SAST 2015<br> 104CRK270315 <br> No service Closed Fri Mar 27 08:11:45 SAST 2015<br> 174CRK150315 <br> Intermittent service Closed Sun Mar 15 11:04:58 SAST 2015<br>