Waiting approximately 3 months for a land line

I app**** for a landline so that I could have access to ADSL. My application went through on 25/001/2016. I received an sms confirming this and have kept it as proof. I received a follow up call about 2 weeks later. After about a month I thought something was fishy as I was told it would take 20 days for my service to be activated. I went into the branch only to find out my order was not even on the system. I app**** again and was successful. It has now been almost 3 months from the date I originally was told my order was successful. I have followed up on numerous occasions and visited the Sea Point Branch as well. I feel like not a single employee even takes my request seriously. I am consistently told lies such as \your order has been escalated\" or \"we will provide feedback\". I am yet to receive any feedback. This is honestly a waste of my time and money and what aggravates me the most is that telkom has such a monopoly that they are not even bothered. I am merely a number to them. This has been the most frustrating process I have ever experienced in my life."