WAITING ALMOST A MONTH FOR A NEW PHONE!!
<p>I made a claim on the 24th of March for a lost phone. I've never skipped any of my premiums, I've always paid on time. Every time I call Telkom Insurance I get told that the claim was escalated and they awaiting feedback.</p> <p> </p> <p>What is upsetting me is that I'm paying for a month of not using the phone. I'm paying for data and airtime that I do not have access to. I'm also paying for the month's insurance even though I do not have the phone. Basically I'm paying for a month's service which I haven't received. It's extremely shocking that I Telkom would expect me to still pay for this month of not having a phone or making use of their services. I really need a phone and to be without one has completely put my life on hold and I feel absolutely at the mercy of Telkom with this claim as they can take how ever long they want to and I must just sit back and keep paying them for something I do not receive.</p> <p> </p> <p>Please help me.</p> <p> </p> <p>Regards</p> <p>Matthew</p>
I've contacted Finrite multiple times only to hear the same story, "The claim has been escalated and we awaiting feedback". I don't understand why I need to do so much following up. I bought my insurance through Telkom (even if it's Finrite working on behalf of Telkom). Telkom is making use of Finrite's service. But honestly I am past the point of concerning myself on who's responsibilty it is to make sure the client receives their service fairly. All I want right now is to be credited for the month of not being able to use Telkom's service. I am going to lose out on a month's worth of airtime and data. How is that fair? If my data and airtime can be carried over to the following month and I do not get charged a service fee for the month I will be happy. But having to pay for something I'm not receiving at all is leaving me extrememly unsatisfied.
I've contacted Finrite multiple times only to hear the same story, "The claim has been escalated and we awaiting feedback". I don't understand why I need to do so much following up. I bought my insurance through Telkom (even if it's Finrite working on behalf of Telkom). Telkom is making use of Finrite's service. But honestly I am past the point of concerning myself on who's responsibilty it is to make sure the client receives their service fairly. All I want right now is to be credited for the month of not being able to use Telkom's service. I am going to lose out on a month's worth of airtime and data. How is that fair? If my data and airtime can be carried over to the following month and I do not get charged a service fee for the month I will be happy. But having to pay for something I'm not receiving at all is leaving me extrememly unsatisfied.
Its now been 2 months and I'm still waiting. If I don't receive a new phone before the 25th of May 2017 I simply will not pay my installment as I haven't received any service.
Its now been 2 months and I'm still waiting. If I don't receive a new phone before the 25th of May 2017 I simply will not pay my installment as I haven't received any service.