Waiting almost 5 months for ADSL to be cancelled

In July 2015 my ADSL was disconnecting & had slow speeds most of the time. I contacted Telkom on many occasions to resolve it but as usual with them it never got done. Being a business line I could no longer afford the disruptions<br> <br> On the 30-09-2015 I sent an email to [Email Removed] requesting to have my ADSL line cancelled. I needed it put into Telkom's Wholesale holding pool so it could be moved over to Afrihost.<br> <br> I then sent another email on 26-10-2015 to [Email Removed]<br> <br> I then sent my 3rd email on 15-12-2015 to [Email Removed]<br> <br> On 05-01-2016 I called Telkom & the consultant told me that they are busy, he cannot do anything from his side & that I should resend the email.<br> <br> I resent the same email (4th email by the way) on 06-01-2016 to [Email Removed] & cc'd [Email Removed]<br> <br> Every time I sent an email I received confirmation from Telkom that they have received my email. Still nothing has been done. It's almost 5 months and Telkom still does not want to release my line. What pathetic service! Now I have to lay a complaint on Hellopeter to get this resolved <br>