Waiting almost 2 months for my refund on canceled contract.

I ordered a Samsung Galaxy A8 during Black Friday. I then got charged R249 after the phone agent confirmed my order. taken out my account on the 30th November.

I then got another call few weeks later telling me that they can't get the phone and that they can offer me an inferior phone at the same price, the A6+. The agent told me on the phone its almost the same as the A8 so i said yes. I then did research and realised that the phone was inferior so I tried to cancel the order. I was then told that I must just not receive the phone when the courier comes so that the order can be cancelled. I did this. However I still never got my refund on my R249 that was taken form me.

I have tried all channels to resolve this but get no help. Funny enough I get a call from an agent telling me to renew my current contract. It is amazing how Telkom will make an effort to make money off you but they can't do the basics right.

This is not the first time Telkom has let me down.. My patience is running. Thin. The only reason I stick with Telkom is because they offer a very good data package. If the competitors come with a similar product I would leave Telkom for good.