waiting a month to reverse incorrect penalty amt

I have been waiting nearly a month to have an incorrectly app**** penalty settlement amount removed from my account. It s over R5,000.00 and now it is going to be taken from my account - even though there is a case logged with the operations department to remove the penalty from my account.<br> <br> The case number is 17 372 190. I spoke to a very helpful lady in the Call Centre but it seems they are powerless to actually get anything done. It is impossible to speak to the operations team, or to the person to whom my case has been assigned - they have had it for a month and appear to be just ignoring it!!!!!<br> <br> The call centre lady sent them an email and copied her manager, but that has made no difference.<br> <br> I have nothing bad to say about the Telkom front-end staff - but the back-office is a different story. I can only imagine that they operate in a climate of total anarchy and are answerable to no-one.<br> <br> Don't get a mobile contract with Telkom - the aggravation factor of dealing with their admin people is not worth any level of savings.