Waiting a month now for adsl line to be fixed

I subscribed to a new package - Smarthome Premium - a month ago at the Telkom store in Menlyn. The line speed for this package is 10 mb/s, my previous line speed was 2 mb/s. <br> <br> The lady who helped me said that my line speed would be increased to 10 mb/s within 24 hours. It has been a whole month tomorrow. I have called the call centre almost every day, reported a fault and I have been back to the Telkom store in Menlyn. <br> <br> The past two weeks my adsl line has been completely down, everytime I call 10210 I hear a different story. <br> <br> I am paying R899 a month for no service at all.