1 reviews | Active since May 2016
Waiting a month for my SmartBroadband Uncapped and still waiting...Useless. Completely unreliable.
<p>A month ago today I ordered Telkom's SmartBroadband Uncapped and was told I would receive delivery within 5 to 7 days and that thereafter their technitians would contact me to arrange to come and install the antenna that it comes with. Well here I sit STILL waiting.<br /><br /></p> <p>After so many hours of infuriating phones calls to Telkom, being sent from one department the the next (and back!) I finally received the delivery of the package after 19 days. I have a business to run and if I weren't so sure they'd be just as usesless at cancelling my order, I would. I've then been on several phones calls with them trying to find out when they will come and install the antenna so I can actually USE the package they've sent me (and knowing them will probably already be charging me for). Each time I'm told I will receive a call from the technitians and then I sit and wait. <br /><br />Admittedly I think I missed their call once this week when I was away from my phone for 15min but they don't even try calling again.<br /><br />It might sound like a good deal but don't bother with Telkom - I wish I hadn't.</p>
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will be provided.
Your ***
Apologies for the inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will be provided.
Your ***
Apologies for the inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team
Thanks for the response but I've been promised (and essentially **** to) enough times not to trust that it means anything. I'll believe you if anything actually happens.
Thanks for the response but I've been promised (and essentially **** to) enough times not to trust that it means anything. I'll believe you if anything actually happens.
Hey Telkom - what's the story? I still haven't heard anything from you?
Hey Telkom - what's the story? I still haven't heard anything from you?
