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dylan.mark.sharp dylan.mark.sharp

1 reviews | Active since May 2016

02 Jun 2016, 15:47

Waiting a month for my SmartBroadband Uncapped and still waiting...Useless. Completely unreliable.

<p>A month ago today I ordered Telkom's SmartBroadband Uncapped and was told I would receive delivery within 5 to 7 days and that thereafter their technitians would contact me to arrange to come and install the antenna that it comes with. Well here I sit STILL waiting.<br /><br /></p> <p>After so many hours of infuriating phones calls to Telkom, being sent from one department the the next (and back!) I finally received the delivery of the package after 19 days. I have a business to run and if I weren't so sure they'd be just as usesless at cancelling my order, I would. I've then been on several phones calls with them trying to find out when they will come and install the antenna so I can actually USE the package they've sent me (and knowing them will probably already be charging me for). Each time I'm told I will receive a call from the technitians and then I sit and wait. <br /><br />Admittedly I think I missed their call once this week when I was away from my phone for 15min but they don't even try calling again.<br /><br />It might sound like a good deal but don't bother with Telkom - I wish I hadn't.</p>

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Replies (3)
Telkom
Telkom's reply03 Jun 2016, 15:59
Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will be provided.

Your ***

Apologies for the inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team

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dylan.mark.sharp dylan.mark.sharp's update03 Jun 2016, 16:02
Reviewer Update

Thanks for the response but I've been promised (and essentially **** to) enough times not to trust that it means anything. I'll believe you if anything actually happens.

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dylan.mark.sharp dylan.mark.sharp's update06 Jun 2016, 10:27
Reviewer Update

Hey Telkom - what's the story? I still haven't heard anything from you?