Waiting a month for LTE router

This is my second complaint about this. I signed up for a Smartbroadband Wireless 50GB plan on 3 October. I am still waiting for the LTE router that is supposed to be provided as part of the contract. I have the SIM running in an old 3G ****le but I'm paying for LTE. The reference I got (which was all I got) from the previous complaint was SM157513. Takealot have the same routers Telkom advertises in stock, why can't Telkom get stock? This is false advertising at best and breach of contract at worst.