RR
Ridoh R

1 reviews | Active since May 2015

12 May 2015, 11:09

Waiting 7 months

Good Morning<br> <br> i hope all is well,<br> We spoke a few weeks ago regarding the poor infrastructure and lack of management in the Strandfontein area, all the residence are tired of paying full rental line and receiving less than 50% throughput.<br> <br> i was told that i would be kept update by yourself, and i was really hoping this could have been taken into consideration as i am sick of letting my parents, retired citizens and business suffer due to lack of management and turnover on Telkom side, Strandfontein is already a poverty stricken area and now we being used like this is unacceptable<br> <br> I'm requesting a meeting with the regional manager personally ASAP and im doing this respectably via email as i wont waste 45min of my time calling into the call center and being told they can do nothing.<br> <br> For the past 7 months i personally have been fed lies to by Telkom, i just asked a simple update on a HEAT call or support call report, yet no feedback for weeks, put yourself in my shoes, wouldn't you feel disrespected and **** to?<br> <br> I have spoken to many technicians from Telkom and they have all professionally told me its bad management and negligence on behalf of Telkom,

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Replies (1)
Telkom
Telkom's reply12 May 2015, 11:21
Official
Hello ridodo,

Thank you for allowing us the opportunity to assist further on your query.

Kindly note that this matter is currently being investigated by our Collections Team and feedback will follow. ***

We sincerely apologize for the inconvenience.

Kind Regards
Tebogo Nash
Telkom Social Media