Waiting

On Tuesday the 2nd of June i waited with 10 other people in a que that took 2 hours to move 4 spaces! this was the first day of the Brand new Telkom store that just opened that day and what let it down? Telkom's own network! how can a Telecommunications Company have a system that doesn't work! So after 2 hours of waiting i finally got to the front and finally got to upgrade my ADSL line speed, which im still waiting for! My online account says the status is executing for the past 4 days now! HOW HARD IS IT TO DO THIS? Changing a line over to a new board? Telkom needs to focus on 2 things 1) Customer service and feedback 2) service delivery! nothing else. <br> here is my order ref ***A please can this be escalated. Your Facebook and Twitter response SUCKS your 8ta chat doesnt work your shops dont work and i dont think I'll ever phone you again! thank god you dont charge us for that!