WAITING 5 WEEKS FOR CELLPHONE UPGRADE

Telkom Mobile ran a series of special deals in December as part of their "12 Deals of Christmas" promotional program. On the 24/12, I app**** for one of these special deals as an upgrade to my existing contract at their outlet in Mossel Bay only to be told that they did not have stock of the particular handset i.e. Samsung J5 Prime. They did however place an order in the system, No. ********** 89A. It is now almost 5 weeks since the order was placed and have still not received anything. I have been to the Telkom Mobile outlet and also phoned the Telkom Helpline 10213, without success. So where to now, who can accually tell me whats going on?