Waiting 5 weeks for Cable Replacement

<p>I have an open call 137BRK260117 that I opened the 26th of January 2017. My Internet provider is Afrihost. I have a 10MB DSL line and since the 26th of January the line dropped down to 1MB speed. No I have more that 15 emails were Afrihost has escalated the call with Telkom and after 5 weeks I still do not have a working DSL Line. I have contacted Telkom directly and Telkom informs me that it is a cable replacement that needs to be done at the Telkom box. Does it really take 5 weeks to replace a cable. Telkom drives to be better and deliver great service but 5 weeks to replace a cable. they charge R189 for a voice line that you dont use but they can't do a replacement of a cable. Every week when I phone Telkom all that is said is that Telkom will contact the technician but nothing is happening. I am going on to 6 weeks now and i can tell you now it still will not be sorted next week. this is really bad bad bad service from Telkom.</p>