Waiting 5 weeks and counting for Telkom.

Telkom has the worst service I have ever come across.

5 weeks ago i requested an ADSL line from Telkom via the phone with their sales crew. After telling the phone sales person all my details and acknowledging the price, I wait 2 weeks to get my order number. Nothing, no order number.

I then apply again to Telkom. I enquire whether my previous order was placed. Nothing, no details on the system meaning my order number was not placed by the previous sales person. 2 weeks wasted. I then apply again with the sales team on that same call. They ensure me that my order will be placed and ill get confirmation thereof.

After waiting another 1 week and subsequently dealing with the manager, who ensures me that this shouldn't have happened in the first place. I wait another 1 week. Nothing. Eventually i get my order number and now its been another 1 week. Now i have to wait for the technician to call me to verify a time for installation after having to wait 5 weeks initially. They just do not care about the customers.

I wouldnt recommend them to anyone. I just suggest looking for alternatives and if there isn't any and Telkom is your last resort you are better off without internet.