Waiting 4 weeks to fix my line

<p>I reported my line being down on 26 May. It is now 22 June - 4 weeks to the day when the line just stopped. I reported is and got a code 17CRK260516. I got an SMS immediately and than another on 1 June indicating that a technician was appointed. However no-one has come and every time I call they say the technician was cancelled because they are overloaded and cannot get around to me.</p> <p> </p> <p>Can someone from Telkom please help me to get my line fixed. This is the second time in 3 months is has been down for 4 weeks.....(I presume they still expect me to pay my monthly bills!).</p>