Waiting 4 months to activate Fibre

We have been waiting 4 Months, since 4 August for Telkom to process a fibre application. Now that the application has finally been process, they call with installation appointments at the moist inconvenient times. When clearing everything in our diaries to be at home they don't even arrive for their appointment. After getting hold of them on the line they state that we as customer rescheduled the appointment. Trying to get a new time and date, they cannot even provide that, as each installation technician only performs 2 installations a day. It is not that difficult to come in, and switch on a rooter. They should implement self help portal. Worst experience and service ever. Call center agents don't want to understand or help.