1 reviews | Active since Jun 2016

09 Feb 2017, 14:53

Waiting 4 months for installation

<p>I app**** for my Fibre in October. december they show up to come install. 1st time there is an issue and in all fairness the body corporat eneeds to give permission to do some digging so I give them the benefit of the doubt.</p> <p> </p> <p>Jan comes, all is sorted they come do what they need to and the pipes are unblocked and ready for install.</p> <p> </p> <p>Weekly I follow up, each time Im told they still need to come do the job they already did. It took 3 weeks for them to close tat job. Monday I get th ephone call, we can come install and we arrange for Thursday as then there is someone home, 14:30 I follow up as there is still no sign of Telkom and get told "We've been trying to contact you but you're not available" Check the details and it is not even my phone number. They added and removed digits. How do you phone me on my number mOnday, but Thursday you have my number all jumbled.</p> <p> </p> <p>Serioulsy Telkom, sort out you systems. Guess I'll have to wait untiul next Thursday now but hey, what is another week compared to 4 montsh right?</p> <p> </p> <p>Not happy at all</p>

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Replies (1)
's update13 Feb 2017, 16:53
Reviewer Update

Hi. This was esscelated via Faceboo as well and had a reply on Thursday. Gave my details through but am yet to receive any sort of feedback other than the same repsonse above of "Your query has been escelated" Clearly your sense of urgency and mine is not quite the same thing. 4 months ago I signed a 1 year contract not knowing half of that time span would be to actually have the contract fulfilled