Waiting 3 weeks for an application!

Good Day,<br> <br> On 14 January 2016 I handed in an application at Telkom Mobile Brooklyn Mall. Because they were busy and I needed to get back to work, they said they will process the application and let me know. The application was for my mother who lives in Kroonstad and there are no Telkom Mobile branches there, but I made sure all the documentation were correct and the form correctly completed. <br> <br> Since then they phoned my mother once (last week) and said they are busy with the application and will let her know when we can go pick up the phone. Today I went to enquire regarding the application and the staff were very mean to me and I still have no feedback. I left. <br> <br> This branch is always very busy and waiting for an agent takes forever and I am working and do not always have time to wait for 30 min to an hour.<br> <br> I am saddened hereby as I always talk highly of Telkom Mobile and referred many friends. The service this time was shocking!