DP
Devan P

1 reviews | Active since Sept 2012

09 Feb 2016, 06:37

Waiting 3 weeks after signing up for LTE deal

Gooday<br> <br> I signed up for a LTE deal uncapped with Telkom about 5 weeks ago. I filled in the application online & sent it as it was the Uncapped wireless broadband LTE deal. I never got a response & tried calling the call centre but no one answers the call centre number it just rings..Eventually I spoke to a friend of mine & she esculated my problem.<br> <br> I then signed up the deal with a Lungile Shabalala, [Email Removed] 3 weeks ago & have heard nothing about when the device would be sent to me or about when I would be connected etc etc.<br> <br> I tried emailing her a number of times & even tried calling but nothing & I'm not sure what else to do....my bid number is ***.<br> <br> It is very frustrating dealing with Telkom as no one answers the enquiry line or responds to emails...No customer service at all...

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Replies (1)
Telkom
Telkom's reply09 Feb 2016, 08:37
Official
Hello Pirate***,

Thank you for contacting us.

This response serves as confirmation that your query has been received.
Your reference number is SM198471.
A consultant from our mobile team will be contacting you to assist with the query.


Kind Regards
Telkom Social Media Team