AS
Andre S
1 reviews | Active since Jan 2014
07 Dec 2015, 13:55
WAITING 3 MONTHS NOW
I am trying to get wifi at my house, my account from Telkom for a landline has been approved in September, first no one came out... waited days and countless emails to get someone at my house... they came out a few weeks ago and said the box on the pole in the street must be fixed... no feedback as yet and when this box will be fixed? How long does it take to get an active landline???
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Telkom's replyOfficial
07 Dec 2015, 15:39Hello sturge,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM159078
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM159078
Regards
Narriman
Telkom Social Media Team
Telkom's reply07 Dec 2015, 15:39
Official
Hello sturge,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM159078
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM159078
Regards
Narriman
Telkom Social Media Team