Waiting 3 months for upgrade order to be processed, no response.

On 24 November 2017, I inquired about a possible upgrade at the Telkom store at Menlyn Park Shopping Centre in Pretoria; after they checked my profile and current contract I was assured that I could go ahead an process my upgrade online as this was an online deal. Soon after completing the application I received an SMS to confirm that I had been approved for the upgrade and that someone would be in contact with me soon to process it further. A week or so later I received another SMS to apologise for the delay and that someone would contact me soon. Since then over the last 3 months I have been in contact with:

Telkom Store at Menlyn Itayi Mutseka Bradley Pillay Linda De Vos Allen Lamprecht Sizwe Khanyile Yvonne Lombaard and various call centre agents

Who all have been making promises to help and get back to me, but we have made NO progress whatsoever, no-one is getting back to me, even after various follow-up emails.

This is shocking service from Telkom; I am seriously considering moving my cell phone contract as well as home internet to another provider.